SoftCaptain sells software as an online subscription. It is a digital service, so there is nothing to ship back. This policy explains when you can get your money back and how long it takes.
1. When you can ask for a refund
- You paid for a new subscription and ask for a refund within 7 days of the payment.
- You were charged twice for the same invoice.
- You paid, but we could not activate your account and could not fix the problem.
- You paid more than the invoice amount by mistake.
2. What we cannot refund
- Any part of a billing period you have already used.
- Setup, data import, training or custom work that has already been done.
- Renewal payments after the refund window has passed.
- Accounts suspended for breaking our Terms and conditions.
If something is not listed here, ask us. We will look at each case fairly.
3. How to ask for a refund
Email us at support@softcaptain.com. Please tell us:
- Your shop name and registered mobile number.
- The invoice number.
- Why you want a refund.
We will reply within 3 working days to tell you if the refund is approved.
4. How long a refund takes
After we approve a refund, it is processed within 7 to 10 working days. The money goes back through the same method you paid with, through SSLCommerz: to your card, bKash, Nagad, Rocket or bank account. Your bank or wallet may take a little more time to show the money.
5. Cancelling your subscription
You can cancel at any time by telling us or by not paying the next invoice. Cancelling stops future invoices. It does not refund the period you already paid for, unless the refund rules above apply.