These terms are the agreement between you and Orviko (dba SoftCaptain) ("SoftCaptain", "we", "us") for using our website and our software: PosCaptain, PharmaCaptain and related services. By creating an account or paying an invoice, you agree to these terms.
1. The service
SoftCaptain provides business software that runs online in a web browser. It is sold as a subscription. We give you access to the software for the plan you choose for as long as your subscription is paid. We do not sell physical goods unless we say so in writing.
2. Your account
- Give us correct information when you sign up, and keep it up to date.
- Keep your password secret. You are responsible for what happens under your account and your staff accounts.
- Tell us at once if you think someone else is using your account.
- You must be at least 18 years old and allowed to act for the business.
3. Subscription and billing
- Prices are shown on our pricing page or in your quote, in Bangladeshi Taka (BDT).
- We send an invoice for each billing period (monthly or yearly) inside the software and by SMS or email.
- You pay online through SSLCommerz at our billing page, manage.softcaptain.com, or by another method we agree with you in writing.
- Setup, data import, training and custom work may be charged separately. We will tell you the price before we start.
4. Account activation
SoftCaptain sells software subscriptions. Nothing is shipped to you. A new account or a renewal is activated within 24 hours of payment. Renewals usually take effect as soon as SSLCommerz confirms your payment.
For a new account, we send your sign-in link and login details by SMS or email. For a renewal, you keep using the same login and get a payment receipt.
If your account is not active in that time, email support@softcaptain.com with your invoice number. We will fix it or, if we cannot, refund you under our Refund policy.
5. Renewals
Your subscription renews for the next period when you pay the new invoice. If you do not want to continue, simply do not pay the next invoice, or tell us. Your access continues until the end of the period you already paid for.
6. Late payment and suspension
If an invoice is not paid by its due date, we will remind you. If it stays unpaid after the grace period shown on the invoice, we may limit or pause your account until you pay. We do not delete your data because of a late payment. After you pay, we turn your account back on.
7. Acceptable use
You agree not to:
- Use the software for anything illegal in Bangladesh, such as selling banned goods or medicine without the required license.
- Try to break into, overload or copy the software.
- Share your account with another business, or resell the software without our written permission.
- Upload viruses or harmful files.
If you break these rules, we may suspend your account. We will tell you why.
8. Your data
Your business data (products, sales, customers and so on) belongs to your business. We store it and process it only to run the service for you, as explained in our Privacy policy. You can ask for a copy of your data at any time while your account is active, and for a reasonable time after it ends.
9. Support
We give support by email during our support hours: Sat to Thu, 10am to 8pm. We try to fix problems quickly, but we cannot promise the service will never stop. We may take the service down for short maintenance, and we will try to do this outside business hours.
10. Limitation of liability
We work hard to keep the software correct and available. Even so, the software is provided as it is. Please check important numbers, such as tax amounts, yourself. As far as the law allows, we are not responsible for indirect losses, such as lost profit or lost business. Our total responsibility for any claim is limited to the amount you paid us in the three months before the claim.
11. Ending the agreement
You may stop using the service at any time. We may end the service for you if you seriously break these terms, or with at least 30 days' notice for other reasons. Refunds follow our Return and refund policy.
12. Governing law
These terms are governed by the laws of Bangladesh. If we have a disagreement, we will first try to solve it by talking. If that fails, the courts of Bangladesh will decide.
13. Changes to these terms
We may update these terms. The date at the top shows the last change. If a change is important, we will tell you at least 15 days before it applies. If you keep using the service after that, you accept the new terms.